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Telemedicine

Cat Care of Fayette offers a simple way to care for your cat without leaving home. Dr. Brittney Kilgore, DVM, and her team know that getting a cat to the clinic can be stressful for both of you. With video or phone visits, you can talk directly with an experienced veterinarian, get answers quickly, and skip much of the hassle.

Whether you’re managing a long-term condition, following up after a procedure, or just have a question that can’t wait, we’re here to help. It’s good care that works around your schedule and stays focused on what your cat actually needs.

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Visit Types and What to Expect

Veterinary telemedicine at Cat Care of Fayette comes in two formats, depending on your relationship with the clinic. Returning patients with an exam on file within the last year can book a 20-30 minute visit. These work well for follow-ups on minor illness, medication questions, allergy or nutrition consultations, behavior concerns, herpesvirus flare-ups, hospice check-ins, and surgery rechecks. New patients are welcome to book a 30-40 minute holistic consultation for $85. We go over your cat’s full medical history, current conditions, and preventive care, and we talk through integrative options such as diet changes, herbal support, and acupuncture.

Not every situation fits a virtual visit. A video call is the wrong choice if your cat is having trouble breathing, can’t urinate, may have been exposed to a toxin, is having seizures, is bleeding, has severe or repeated vomiting, or hasn’t eaten in more than 48 hours. Abdominal pain, labor concerns, and serious eye or dental problems also need to be seen in person. If you’re not sure, call us and we’ll help you figure out the right kind of care for your cat.

What to Expect at Every Stage of Your Virtual Visit

Connecting with Your Veterinarian

Before your appointment, you’ll receive a video link by Zoom or Google Meet. Click it at your scheduled time to join. If you can upload a few photos or short videos of your cat ahead of the call, the veterinarian will have useful visual context before the visit even begins. If you have any trouble joining, our team is happy to walk you through it. Dr. Kilgore or a member of the care team will connect with you directly to get things started.

Building a Plan for Your Cat

Once the call is underway, we review your cat’s medical history, current symptoms, and any photos or videos you’ve sent. From there, we build a care plan around what your cat actually needs, whether that’s a medication adjustment, a diet change, or specific guidance for monitoring at home. Dr. Kilgore takes a whole-body approach, so we look at the whole cat, not just one symptom. You’re welcome to ask questions at any point, and we’ll explain each recommendation in plain language. If something sounds like it needs hands-on attention, we’ll say so early rather than stretching a call out.

Prescriptions, Pickups, and Next Steps

Any medications are prescribed right after your visit. You can pick them up at the clinic or have them shipped to your home, whichever works best for you. If the consultation shows that an in-person exam is the better next step, we’ll tell you plainly and help you get scheduled without delay.

What You'll Receive After Your Visit

Every virtual visit ends with a written summary sent directly to you and added to your cat’s permanent medical record. It covers what we discussed, care instructions, medication details, and any monitoring notes. Having it in writing means you aren’t relying on memory, and your cat’s history stays accurate for future visits.

When a Follow-Up Visit Makes Sense

If your cat’s condition needs continued watching, we can schedule a follow-up video visit to check progress and adjust the care plan. A slow recovery, a medication that needs tweaking, or a chronic condition are all good reasons to reconnect rather than wait for something to get worse. Follow-up visits also let us confirm that a new medication or diet is working before you commit to it long term. Our team can help you decide whether a follow-up call or an in-clinic visit makes more sense.

Telemedicine is not suitable for:

  • Difficulty breathing
  • Inability to urinate
  • Suspected toxin exposure
  • Abdominal pain or bloating
  • Repeated or severe vomiting
  • No appetite for over 48 hours
  • Active bleeding or collapse
  • Seizures (new or worsening)
  • Severe eye or dental issues
  • Labor concerns
  • Exotic pets not eating for 24+ hours

Telehealth for Returning Patients

For Returning Patients – Telehealth is available for patients with a current exam on file (within the last year). These 20–30 minute sessions are great for:

  • Follow-ups on minor illness
  • Allergy or nutrition consultations
  • Behavioral discussions
  • Medication concerns
  • Hospice check-ins
  • Herpesvirus flare-ups
  • Seasonal allergies
  • Acute mild vomiting or diarrhea
  • Surgery rechecks
  • Herbal consults (for existing clients)

Telehealth for New Patients

Holistic Consultations ONLY $85.00 for initial patient consultation

Looking for a second opinion? Want to review your pet’s current state and on-going medical care? Wanting to consider alternative options for your pet’s care?

We offer a 30–40 minute holistic telehealth session for new clients, focused on your cat’s whole-body wellness.

This $85 session includes:

  • A deep dive into your cat’s medical history
  • Review of current conditions and treatment options
  • Preventive care recommendations
  • Discussion of integrative therapies like diet changes, herbal support, acupuncture, or FMT

Bonus: After this session, you’re set up for herbal prescriptions or future in-clinic therapies—no additional exam needed.

How to Prepare for Your Telehealth Appointment

We typically send out a video link via Zoom or Google Meet prior to the appointment time. Please click the link to join the telemedicine appointment or if you’re having trouble joining, please give us a call, and we’ll be happy to walk you through how to join.

After your appointment, you’ll receive a written summary, and any prescribed medications can be shipped or picked up from the clinic. Any warranted medications can be billed and shipped to your home, OR may be picked up directly from the clinic. Every situation is unique, so there are times when we start with telemedicine only to decide that an in-hospital visit is needed.

The state of Georgia requires a valid veterinarian-client-patient relationship (VCPR) when providing telemedicine to clients, which is defined as having an established patient relationship and having seen that patient within the last one year in order to have sufficient information to initiate a preliminary diagnosis. Client informed consent is also needed to ensure clients understand the limitations of telemedicine and an understanding that in-person consultations are alternatively available.

Why Choose Our Approach to Telemedicine

Dr. Brittney Kilgore brings a patient-centered, whole-body approach to every virtual visit. Because we see only cats, our team understands feline behavior, physiology, and the stress clinic visits cause. That experience shapes how we plan every visit, from the questions we ask to the follow-up we recommend. We built this service as a real part of our care, not an afterthought, whether you’re managing a chronic condition, exploring holistic options, or just need a quick professional opinion.

Our visits aren’t rushed, and you won’t be walked through a generic checklist. Instead, each consultation is tailored to your cat and followed up with written documentation. For new patients looking for holistic guidance, the $85 initial visit is a good way to start with integrative care for your cat, covering everything from a review of current treatment to alternative therapies. Every visit, in person or virtual, reflects the same commitment to care just for cats.

FAQs

What is veterinary telemedicine?

Remote veterinary care means professional guidance delivered by video or phone instead of at an in-person clinic visit. A licensed veterinarian can review your pet’s symptoms, discuss medical history, and make recommendations without you needing to come in.

While a virtual visit isn’t appropriate for emergencies or serious conditions, it’s a valuable tool for follow-ups, minor concerns, and consultations. Georgia law requires an established veterinarian-client-patient relationship for most virtual veterinary services. Our team can tell you which type of visit fits your situation.

How to prepare for a virtual vet consultation?

Before your appointment, gather relevant information about your cat’s recent health, current medications, and the specific concern you’d like to address. If your cat is on medication, have the bottles nearby so you can read the names and doses aloud. Writing down your questions ahead of time helps, too.

Photos or short videos of your cat’s symptoms, uploaded before the call, give the veterinarian helpful visual context. You’ll receive a video link by Zoom or Google Meet before your scheduled time. Click the link to join, and if you have any trouble connecting, our team will walk you through it. A quiet, well-lit spot where your cat is comfortable makes it easier to show what’s going on.

Can telemedicine help in an emergency?

A virtual visit can help you work out quickly whether your cat needs immediate in-person care or can be safely managed at home. But if your cat shows difficulty breathing, inability to urinate, suspected toxin exposure, seizures, active bleeding, or severe vomiting, go to the clinic or an emergency vet right away instead of booking a video call.

For mild or uncertain symptoms, a virtual consultation can help clarify next steps. If your cat needs to be seen in person, we’ll tell you.